Privacy Policy | Ideal Cleaning

Privacy Policy &
Terms of Service

Last Updated: March 4, 2026

PART 1 — PRIVACY POLICY

1. About Us

2. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

We reserve the right to make changes to this policy at any time. We will notify you of updates by revising the "Last Updated" date above. Your continued use of the site after changes are posted constitutes your acceptance of those changes.

3. Text Messaging Communications

By providing your phone number and consenting to receive text messages from us, you agree to receive SMS/MMS messages related to your service. These messages may include:

Appointment confirmations and reminders
Job status updates and arrival notifications
Invoices and payment requests
Follow-ups and customer satisfaction requests
Promotional offers and announcements (with your consent)

Message frequency: Message frequency varies based on your service activity. You may receive multiple messages per job or appointment.

Message and data rates may apply depending on your mobile carrier and plan.

How to Opt Out

To stop receiving text messages from us at any time, reply STOP to any message we send. You will receive one final confirmation message and will then be removed from our messaging list.

How to Get Help

If you need assistance, reply HELP to any of our text messages or contact us directly at 407-967-8284 or idealcleaningllc@outlook.com.

4. Information We Collect

We may collect the following types of information:

Information You Provide

Full name
Email address
Phone number
Mailing or service address
Billing address
Service history and job notes

Payment Information

Credit/debit card details and billing address

Payment information is processed through secure, PCI-DSS compliant third-party payment processors. We do not store full card numbers on our servers.

Location Data

Your service address and general geographic location
GPS or device location (only if you grant permission through your browser or device)

Automatically Collected Information

IP address, browser type, and device information
Pages visited and time spent on each page
Cookie and analytics data (see Section 8)

5. How We Use Your Information

We use the information we collect to:

Schedule, dispatch, and complete your service requests
Send appointment reminders, job updates, invoices, and confirmations via text, email, or phone
Process payments securely
Provide customer support and manage your account
Improve our website and service quality
Send marketing or promotional communications (with your consent; opt out at any time)
Comply with applicable laws and regulations
Prevent fraud and unauthorized activity

6. How We Store and Protect Your Information

We take the security of your personal information seriously. Our safeguards include:

SSL/TLS encryption for all data transmitted through our website
Secure, access-controlled data storage systems
Payment processing through PCI-DSS compliant providers
Restricted internal access to personal data on a need-to-know basis
Industry-standard security practices across our software and service tools

No method of electronic storage or transmission is 100% secure. While we use commercially reasonable measures to protect your data, we cannot guarantee absolute security.

7. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share it in the following limited circumstances:

Service providers: Third-party vendors who support our operations, such as payment processors, scheduling platforms (including Jobber), email/SMS delivery services, and analytics tools. These parties are contractually required to protect your data and may only use it to perform services on our behalf.
Legal requirements: When required to comply with a subpoena, court order, or applicable law, or to protect the rights, property, or safety of our business, staff, or customers.
Business transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our site.

Essential cookies: Required for the site to function (e.g., session management)

Analytics cookies: Help us understand how visitors use the site (e.g., Google Analytics)

Marketing cookies: Track activity across sites to deliver relevant advertising

You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit site functionality.

9. Your Rights and Choices

You have the following rights regarding your personal information:

Access — Request a copy of the personal data we hold about you
Correction — Request that we correct inaccurate or incomplete information
Deletion — Request that we delete your personal data from our records
Opt out of marketing — Unsubscribe from marketing emails via the link in any email, or reply STOP to any text message
Data portability — Request your data in a portable format

To exercise any of these rights, contact us using the information in Section 1.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. You may request deletion of your data at any time by contacting us.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

PART 2 — TERMS OF SERVICE

1. About Us

2. Introduction

These Terms of Service ("Terms") govern your use of Ideal Cleaning's services and website. By booking a service, using our website, or communicating with us, you agree to these Terms. If you do not agree, please do not use our services.

We reserve the right to update these Terms at any time. Changes take effect upon posting, and your continued use of our services constitutes acceptance of the revised Terms.

3. SMS / Text Messaging Program

Program Name

Ideal Cleaning SMS Messaging Program

Program Description

By providing your phone number and opting in to receive text messages, you consent to receive SMS/MMS messages from Ideal Cleaning. Our messaging program is used to communicate with customers about:

Appointment confirmations and reminders
Job status updates and technician arrival notifications
Invoices and payment requests
Customer support responses
Promotional offers and announcements (only where you have provided consent)

Message Frequency

Message frequency varies based on your service activity. You may receive multiple messages related to a single job or appointment (e.g., a booking confirmation, a reminder, and a follow-up). We will not send excessive or unsolicited messages unrelated to your service or consent.

Message and Data Rates

Message and data rates may apply. Standard carrier messaging and data fees may be charged by your mobile provider. Ideal Cleaning is not responsible for any charges applied by your carrier.

How to Get Help

If you have questions about our messaging program or need assistance, you can:

Reply HELP to any text message you receive from us
Call us at 407-967-8284
Email us at idealcleaningllc@outlook.com

How to Opt Out (STOP)

To unsubscribe from our text messages at any time, reply STOP to any message we send you. You will receive one final confirmation message acknowledging your opt-out, and no further messages will be sent. You may re-subscribe at any time by texting START or contacting us directly.

4. Use of Our Services

By using our services, you agree to:

Provide accurate and complete information when booking or communicating with us
Use our services only for lawful purposes
Not misuse, interfere with, or attempt to disrupt our website or operations
Pay for services rendered in accordance with the agreed pricing and payment terms

We reserve the right to refuse or cancel service to anyone who violates these Terms or engages in abusive, fraudulent, or unlawful behavior.

5. Payments

All service fees are due as outlined in your quote, invoice, or service agreement. By providing payment information, you authorize Ideal Cleaning to charge the agreed amount for services rendered. We use secure, third-party payment processors and do not store full credit card numbers on our systems.

6. Cancellations and Rescheduling

We understand that schedules change. To cancel or reschedule an appointment, please contact us as soon as possible in advance. Late cancellations or no-shows may be subject to a cancellation fee as outlined in your service agreement.

7. Limitation of Liability

To the fullest extent permitted by law, Ideal Cleaning shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or website. Our total liability for any claim related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.

8. Disclaimer of Warranties

Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding the uninterrupted availability of our website or the results of any specific service. We will always strive to deliver quality work, but cannot guarantee specific outcomes.

9. Privacy

Your use of our services is also governed by our Privacy Policy (Part 1 of this document), which explains how we collect, use, and protect your personal information, including information collected through our text messaging program.

10. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Sumter County, Florida.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

This document (Privacy Policy & Terms of Service) was last updated on March 4, 2026.