faq

We use our own materials and equipment, that way we can guarantee they are always in good condition and the cleaning will be done properly, since all of our girls are trained with our equipment. If you require any specific product that we don’t use, we ask you to contact us to discuss it and you will be expected to provide it.

We are a small family-owned company, with a small number of teams. We will try to keep the same supervisor for you every time for bi-weekly cleanings, but unfortunately we can’t always guarantee the same team, since the girls can always request days off. We hope you become familiarized with our girls and trust them as much as we do, we consider everyone in the Ideal Cleaning team part of our family and all of our girls follow the same cleaning methods.

We love pets! We always use products that are safe for pets and we charge no extra pet fee. If you have any aggressive pets, we kindly ask you to stay in one of the rooms with them (we can clean it either first or last) until the cleaning is complete, to make sure our cleaning is efficient and safe for everyone.

When an appointment is scheduled, our team has a 30min window to arrive (either before or after). In case we need to go any earlier or later than that, you will always be notified and asked if you accept it. If our team arrives later than 30min after the scheduled time, you have the right to refuse service with no cancellation fee.

Yes, we are licensed and insured!

Our pricing is determined by the type of service you select, whether it's a deep cleaning, biweekly cleaning, or monthly cleaning. We offer base prices, which may vary depending on any additional services you request or the size and condition of the home.

Additional services available for purchase include garage cleaning, oven interior cleaning, and refrigerator interior cleaning. You can customize your cleaning by adding any of these services after prior consultation.

While all our cleaning professionals are highly trained to handle your belongings with great care, accidents can occasionally occur. In the event of any damage to your property, our team is immediately directed to inform our office. Following this, our office manager will promptly reach out to you to discuss potential refund or replacement solutions.

If you have any feedback for our team, please don't hesitate to contact our office, and let Risa know. She will ensure your feedback reaches the team, allowing us to make continuous improvements. If you would like to share your experience with others, we're always grateful for your support in the form of recommendations and reviews on our Nextdoor page.